COVID-19 - The Coronavirus
Ensuring the safety and well being of our staff, guests and the wider general public.
We here at Little Gem would like to send you all our best wishes at this uncertain and unpredictable time. The world is currently experiencing unimaginable changes and the safety of our staff, guests and the wider general public are paramount at this time. We will adhere to the guidelines of our Health Department and Government to manage our family business and to approach the situation in the fairest way possible for all involved. We have taken measures in accordance with the Irish government advise and we would like to issue the below statement.
Robbie & Maggie - Owners - Little Gem Tours
LITTLE GEM TOURS - COVID-19 STATEMENT - Updated 5th May 2020
At this uncertain time the health and safety of our guests, staff and the wider general public are paramount. As a result we have decided to relax our policy to allow each of our guests to reschedule their tour at no additional cost regardless of when your tour was due to take place. We would encourage you to take time in considering rescheduling your tour and have also amended our policy to allow you to make the decision on deferring your trip up to 14 days in advance of your tour start date. Tours should be rescheduled for any dates up to the end of 2021 however we will work with you on these dates based on individual circumstances.
We will be in contact by mail and phone with each and everyone of our booked guests to address any concerns and to explain our cancellation policy amendments in detail. Please rest assured that we will work with all of our guests at this time to ensure the fairest possible outcome for all involved.
Fortunately we are in a solid financial position to return strong when the crisis subsides, however like all family run SME's in order to get through the current crisis, cash flow will be very important. With this in mind, we are appealing to our guests to avail of a postponement of your trip until a future undetermined date rather than a cancellation.
However, we do understand that some guests may have no choice but to cancel their trip at this time and we have looked at amending our deposit refund policy to allow for greater flexibility with this. We ask you to please keep in mind that booking deposits are used to cover the expenses of getting your tour to the point where it is planned and confirmed with accommodation. In the past few days, we have worked closely with our accommodation suppliers, who in most cases are also family run businesses, and decided that we can amend our deposit refund policy to allow a 50% refund of the deposit payment.
Current situation in Ireland as of 5th June 2020:
The country is currently in a stage 2+ of a 4 phase roadmap to reopening the country. This means the following.
Stay Local: You may travel within your own county, and up to 20 kilometres from your home if crossing county boundaries.
Meeting other people: You may meet up to 6 people from outside your household both indoors and outdoors for social gatherings. Organised outdoor exercise, sporting, cultural or social activities of up to 15 people may take place
Shops: All retail is reopening. Shop locally, shop safely and support businesses in your community.
Work from home: It is more important than ever to work from home where possible.
Transport: Walk or cycle if you can. Only use public transport if you absolutely need to. Public transport capacity is limited because of social distancing requirements.
Currently it is unclear when international tourism will resume.
Up to date Information:
We also recommend that you follow the following websites for up to date information in Ireland.
Official Irish Government Coronavirus Website
Official HSE (Irish Health Service) Coronavirus Website
For more information please do not hesitate to contact us.